01 About Pixelalty and acceptance
Pixelalty — Digital Solutions ("Pixelalty," "we," "us," or "our") provides website design and real estate listing video services and operates from Florida, United States. "You" means the customer purchasing or using a service and, if applicable, the business you are authorized to represent.
By purchasing, ordering, or using a Pixelalty service after these Terms have been made available to you, you agree to the Terms applicable to that order, the agreed project scope, and our Refund & Cancellation Policy. You must have legal capacity to enter the agreement and authority to authorize the project, payment, materials, and requested account access. Do not purchase on behalf of someone else without permission.
Read these documents before payment and retain a copy. Checkout may separately require a Terms acceptance checkbox. A later website update does not retroactively change an existing order without your agreement. Our Privacy Policy explains information handling; these Terms do not substitute for consent where the law separately requires it.
02 Services and the agreed scope
We provide the deliverables expressly included in the purchased service description and the project scope confirmed in writing. Written scope confirmations, quotes, approved change orders, and project messages can clarify details. A request in an intake questionnaire is a request, not automatic acceptance of additional work.
Package examples describe the level of service, not an unlimited commitment to every feature a customer might request. Page counts, revision allowances, exclusions, platform capabilities, content responsibilities, and any agreed quantities apply. We are not required to perform materially expanded work merely because an initial package was purchased.
The published description at the time of purchase remains part of the agreement. A project-specific term expressly agreed by both parties controls over a conflicting general provision on the same subject, subject to applicable law. We will not use an unpublished internal rule to reduce the purchased scope.
03 Website design packages
The following current package limits and prices are in U.S. dollars. The relevant service page identifies the included features and exclusions. Turnaround periods are estimates after the start requirements in section 6 are satisfied; customer or third-party delays may extend them.
Launch Website — $799: up to 4 pages, 1 revision round, estimated 3–5 business days. See Launch details.
Growth Website — $1,299: up to 8 pages, 2 revision rounds, estimated 5–7 business days. See Growth details.
Premium Website — $1,999: up to 12 pages, up to 3 revision rounds, estimated 7–10 business days. See Premium details.
Advanced / Ecommerce — starting at $2,999: page count, products, features, revisions, deliverables, and schedule are custom scoped. See Advanced details.
04 Advanced / Ecommerce custom scope
The $2,999 amount is a starting price, not a guaranteed final price for every Advanced project. Final cost depends on page count, product count, catalog size, ecommerce requirements, booking, integrations, custom functionality, data migration, third-party software, complexity, and approved scope changes.
Before purchasing an Advanced starting payment, obtain written confirmation of what that payment covers, any additional balance or payment milestones, recurring third-party costs, and the scope and schedule. A starting payment does not entitle you to an unlimited store, catalog, migration, application, or integration.
If you pay before an adequate scope is confirmed and we cannot agree on a suitable project, we will not require you to accept an undisclosed higher price. We will address cancellation under the Refund & Cancellation Policy, including return of payment for work not performed, less only any permitted, previously authorized costs.
05 Real estate listing video services
Pixelalty Listing Video is $499 per video and uses authorized listing photography and information supplied by you. It includes the described motion treatment, transitions, supplied property details, agent/brokerage branding, commercially appropriate music, one consolidated revision round, and digital final delivery. Video length, format, photo count, and timing are confirmed for the project before production.
Unless separately agreed in writing, property photography, a drone shoot, a physical property visit, and a videographer visit are not included. You must have rights sufficient for the photographs, logos, music, and other materials to be edited and used in the intended video and publication channels.
You are responsible for reviewing the address, price, bedrooms, bathrooms, square footage, features, agent and brokerage information, required disclosures, and all listing claims. Tell us if a property changes status or a material detail changes. Later updates or new versions outside the agreed revision allowance may be separately quoted. We do not guarantee views, engagement, leads, offers, sale price, or a property sale.
06 Project start requirements
We are not required to begin production until the required payment has successfully cleared and we have the completed questionnaire, usable content, images/assets, necessary permissions, required access, and initial approvals needed for the agreed work. We will identify material missing requirements when we become aware of them.
For website packages, the estimated production window begins after those requirements are complete and usable, not merely when checkout occurs. A specific booked start date or different payment schedule must be agreed in writing. Provide account access through an appropriate invitation or secure method we arrange; do not send passwords, authenticator codes, or full card numbers through the ordinary inquiry form.
07 Payments, taxes, and authorized costs
Payment is processed through Stripe or another payment method expressly agreed in writing. Unless a written installment schedule applies, the required package or project payment is due before work begins. An attempted, declined, reversed, or uncleared payment does not satisfy that requirement.
Additional work requires an approved scope and price and may require payment before it starts. You authorize only the amounts and payment schedule you actually agree to; purchasing one service does not authorize arbitrary later charges.
Prices are stated in USD. Applicable transaction taxes will be identified at checkout or in the agreed quote when required. You remain responsible for taxes lawfully payable on your purchase, not Pixelalty’s own income taxes. Any currency conversion or issuer fees are governed by your payment provider. We do not add an undisclosed automatic late fee, cancellation penalty, or chargeback penalty.
08 Customer responsibilities and accuracy
Provide complete, timely, accurate information; designate someone authorized to consolidate feedback and give approvals; respond to material questions; maintain your own account access; and keep copies of originals and final deliverables. Review spelling, contact details, prices, products, claims, links, legal notices, property details, and other factual content before approving publication.
You are responsible for the legality and truthfulness of your business’s products, services, advertising, disclosures, and instructions, including industry-specific requirements. We are not engaged as your attorney, accountant, real estate broker, or regulatory adviser. Do not ask us to publish claims that you cannot substantiate.
Corrections to inaccurate or changed customer-supplied information may count toward the agreed revisions or require a new quote. This does not excuse mistakes we introduce or our failure to implement the agreed scope.
09 Customer materials, content, and media rights
You retain your rights in materials you provide. You represent that you own, license, or otherwise have sufficient permission to supply and authorize our intended use of photos, videos, logos, trademarks, copy, music, graphics, MLS photography, listing images, product photos, customer data, and other business materials. Obtain necessary rights-holder, privacy, publicity, brokerage, MLS, or other permissions before submission.
Sending us an image or link does not create rights to it. Zillow photos, Realtor.com photos, MLS photography, Google Images results, and competitor content are not automatically available for our use. A license to display an image in a listing may not permit editing, video adaptation, AI-assisted processing, advertising, or a portfolio use. Tell us about any restrictions and provide evidence of permission if reasonably requested.
You authorize us and the service providers needed for the project to copy, process, resize, edit, transform, and temporarily host supplied materials only as reasonably necessary to perform and deliver the purchased service, subject to agreed restrictions. Separate, limited portfolio permission is addressed in section 20. Necessary records may be retained under the Privacy Policy. We may reject or pause use of materials where rights or security are reasonably in doubt.
10 Production tools and AI assistance
We may use AI-assisted design and coding, automation, templates, libraries, development tools, and creative software to produce the agreed work. Tool use does not expand or reduce the agreed scope, remove our responsibility for the deliverables we promise, or remove your responsibility to review final factual information.
Do not submit sensitive or confidential data for tool-assisted processing unless we have first agreed on suitable handling. Tell us before work starts about contractual restrictions on tools, licenses, or data processing; accommodating them may affect the available approach, scope, or price. We do not represent that every design element is unique, exclusively copyrightable, or free of third-party license conditions.
11 Third-party software, platforms, and subscriptions
Unless expressly included in writing, third-party costs are separate from the project price. Examples include domain registration, hosting, Shopify or other ecommerce platforms, plugins, applications, premium software, booking platforms, payment processors, licensed media, premium fonts, and integrations or APIs.
You are responsible for approved recurring third-party charges, renewals, usage charges, and maintaining the accounts needed to operate your website unless we explicitly agree otherwise in writing. We will obtain approval before incurring an additional third-party charge on your behalf. A third party’s free plan or introductory price is not a promise of permanent free service.
WordPress, Shopify, booking services, payment processors, hosting companies, applications, and other providers operate under their own terms and licenses. Integrations depend on supported features, account eligibility, permissions, and API availability. No package includes every possible plugin, subscription, checkout method, data import, or future compatibility update.
12 Domains, hosting, SSL, and maintenance
Domain connection and supported SSL/HTTPS assistance are provided to the extent included in your package and the selected providers’ capabilities. You must supply the required ownership verification, access, and approvals. Registrar transfers, DNS changes, propagation, certificates, domain disputes, provider restrictions, and existing configurations can affect timing.
Unless separately agreed, you remain responsible for domain ownership and renewal, hosting subscriptions, ongoing backups, account recovery, and post-delivery maintenance or software updates. We do not acquire ownership of your domain merely by assisting with it. Keep your registrar and hosting accounts in the appropriate customer-controlled name where the provider permits.
We remain responsible for correctly performing the setup work included in our scope. Problems caused by later customer/third-party changes, expired services, unsupported software, or lost credentials may require separately quoted assistance. A one-time design purchase is not an indefinite hosting, cybersecurity, uptime, or maintenance contract.
13 Estimated timelines
The published website estimates are Launch 3–5, Growth 5–7, and Premium 7–10 business days after complete usable inputs and required payment. Advanced and listing video schedules are confirmed individually. For scheduling, business days are Monday through Friday, excluding U.S. federal holidays.
These are good-faith estimates, not unconditional deadlines or guarantees of a particular launch or business event. They depend on timely feedback, approvals, agreed scope, and reasonably functioning third-party services. We will communicate material delays we know about. A deadline becomes a specific contractual commitment only if we expressly accept it in writing; we do not guarantee an unconfirmed rush request.
14 Customer delays, holds, and inactive projects
Late photos or copy, missing domain/login access, missing product information, slow feedback, changing requirements, and delayed approvals pause affected work and extend the schedule. We are not late to the extent delay results from a requirement or decision you have not supplied. On resumption, the project may need a new production slot.
If a material response remains missing for 14 calendar days after a written request, we may give notice placing the project on hold. If there is no meaningful response for 60 consecutive calendar days, we may send a final written notice giving at least 14 further calendar days to respond before closing the inactive project. An agreed longer hold takes precedence.
A long-delayed restart may require rescheduling and, where substantial additional work is genuinely necessary, an advance quote for reactivation or rework. There is no automatic restart penalty. Closing or pausing a project does not automatically forfeit the entire payment; we account for earned work and permitted costs and address any unearned balance under the Refund & Cancellation Policy.
15 Revision rounds
A revision round means one consolidated batch of reasonable, sufficiently specific changes submitted together after a review stage, within the agreed concept and scope. We may collect related messages into that batch before starting the round. New changes submitted after a round has been implemented may require another round or an approved additional quote.
Included allowances are Launch: 1 round; Growth: 2 rounds; Premium: up to 3 rounds; Listing Video: 1 round; Advanced: the written scope. Unused included revisions are not cash credits or an entitlement to unrelated work. Corrections needed because we failed to follow the agreed scope are not charged as optional revisions.
A revision does not automatically include a completely new concept, complete redesign, new website, additional pages, new functionality, ecommerce features, booking system, integrations, substantial new copy/content, or a different project. We will identify material out-of-scope requests before undertaking chargeable extra work.
16 Scope changes and additional work
Requests beyond the purchased limits, included rounds, or confirmed scope may require a written change order identifying the additional work, cost, dependencies, and revised timing. We may pause the affected part of the project while the change is considered. Silence or an unanswered quote is not approval of additional charges.
If you decline the additional quote, we can continue the original feasible scope. If a material scope dispute prevents that, either party may seek cancellation and an accounting under the Refund & Cancellation Policy. We are not required to deliver a materially different project for the original price.
17 Review, approval, and correction
Review proofs, staging sites, and drafts carefully and provide consolidated feedback or written approval. Please identify apparent errors promptly, preferably within 14 calendar days of the review or delivery notice, so we can investigate while the project is current. This requested review period does not eliminate rights concerning hidden defects or any non-waivable rights.
Written approval or your authorized launch/use of a deliverable can evidence acceptance of the reviewed design and content. Silence alone does not authorize publication, new charges, or undisclosed changes to scope. Lack of a response may instead lead to a hold under section 14.
We will reasonably investigate a reported failure to meet the agreed scope and provide an appropriate correction. A later preference change, new instruction, new factual information, third-party change, or customer modification may require additional work. Approval does not excuse a material problem we caused or eliminate a remedy required by law.
18 Delivery and ongoing support
Website delivery consists of the agreed final files, access, handover, and/or deployment work stated in the scope. Where a platform is used, its access, export, and transfer capabilities apply. Deployment assistance included in the purchased scope remains included. Unless expressly listed, internal prompts, workflows, unused concepts, working files, and reusable production tools are not deliverables.
Listing videos are delivered digitally in the agreed final format. Raw/editable project files, extra aspect ratios, alternate versions, later listing updates, and ongoing distribution are included only if agreed. Keep a copy of delivered files and note any access expiry stated in the delivery notice; perpetual file hosting or archiving is not included by default.
We may withhold undelivered work or a rights transfer for legitimately overdue project payments where lawful. We will not use this to seize a customer-owned account or domain, erase customer data, or withhold a remedy the law requires. Ongoing support, content updates, monitoring, and maintenance require a separate agreement unless expressly included.
19 Website ownership and intellectual property
After full payment and delivery, you receive the agreed rights to the final custom deliverables specifically created for you. Unless the written scope provides otherwise, we transfer the ownership rights we hold in original, client-specific final work to the extent legally transferable, subject to the exclusions below and the limited portfolio permission. We will reasonably cooperate with written confirmation of a transfer where needed. We can transfer only rights we actually own.
Pixelalty retains rights in pre-existing tools, templates, reusable components, general code techniques, design systems, workflows, know-how, utilities, automation, and other non-client-specific elements. To the extent our retained elements are incorporated in your paid final deliverable, we grant a perpetual, non-exclusive license to use, copy, modify, and maintain them as part of that deliverable, including through your hosting provider or maintenance contractor. This does not grant a right to extract and resell our reusable materials as standalone products.
Third-party assets remain subject to their licenses; open-source software remains under its applicable license. You do not acquire ownership of Shopify, WordPress, hosting systems, booking services, payment processors, plugins, or other third-party software. Some AI-assisted or otherwise unprotectable elements may not carry exclusive intellectual property rights. Customer materials remain yours or their respective rights holders’ property.
20 Confidentiality and portfolio use
Subject to rights in the underlying materials, you permit us to show completed, non-confidential work and the associated business name/branding in Pixelalty’s portfolio, website, social media, or marketing unless you request confidentiality in writing before publication. Work that reasonably should remain confidential will not be displayed even without a prior request. This permission does not expand an underlying photographer’s or other third party’s license.
We do not obtain permission to publish private admin data, passwords, payment information, customer lists, confidential documents, unpublished sensitive project information, or other private personal information. Contact us about a later confidentiality or rights concern; we will assess it and remove or adjust material where appropriate. Public materials already lawfully distributed may not be fully recoverable from third-party caches or copies.
21 SEO, Google Business Profile, and business results
Basic SEO, where included, may cover page titles, meta descriptions, semantic structure, and reasonable technical/performance practices. It is not an ongoing SEO campaign, ad campaign, content-marketing program, or search-engine endorsement. Google Business Profile assistance, where appropriate and included, depends on your eligibility, accurate information, and Google’s decisions.
We do not guarantee Google rankings, search-engine placement or indexing, traffic, leads, phone calls, sales, revenue, profit, conversion rates, social engagement, Google Business Profile approval, Google verification, ad performance, property views, offers, sale price, or a property sale. Platform algorithms, competition, market conditions, your offer, and many other factors are outside our control.
We also do not promise a specific third-party performance score, uninterrupted availability, or universal compatibility with every device or software version unless expressly agreed. These limitations do not reduce our obligation to deliver the actual design and functionality included in the agreed scope.
22 Third-party availability and customer-caused problems
Stripe, Shopify, Cloudflare, Supabase, Tally, domain registrars, hosting companies, Google, social platforms, booking providers, plugins, and APIs are independently operated. We do not control their outages, policy or price changes, account restrictions, suspensions, security incidents, or technical failures.
To the extent a problem is outside our reasonable control and not caused by our breach or wrongdoing, we are not responsible for the third party’s failure. We will communicate known material effects on our work and discuss a practical alternative where reasonable. Replacing an integration or repairing changes after delivery may require a new quote. This section does not excuse our own incorrect implementation, negligence where liability cannot properly be excluded, or failure to perform our agreed obligations.
23 Cancellation and refunds
Our Refund & Cancellation Policy applies to both website design and listing videos. Contact us promptly if you need to cancel or believe the delivered work does not meet the agreed scope.
Custom work is generally non-refundable to the extent payment covers work properly performed and permitted, reasonably incurred nonrecoverable costs. Before substantive work, a refund is generally the payment less any previously authorized, disclosed, nonrecoverable costs. An unearned balance is not automatically forfeited. Reserved production time is deductible only under the limited, advance-agreed conditions in that policy.
If we cannot provide the purchased service for reasons attributable to us, we will provide an appropriate refund for undelivered work, including a full refund where no usable agreed work was delivered and no lawful deduction applies. Non-waivable legal rights remain unaffected.
24 Chargebacks, disputes, and honest reviews
Please contact Pixelalty first with a legitimate service concern so we have a reasonable opportunity to investigate and resolve it. This request does not prevent you from using lawful card-issuer, payment-provider, regulatory, or court remedies and is not a condition of a right that cannot legally be conditioned.
We may pause affected work during an unresolved payment reversal or chargeback and submit relevant scope, communications, approval, delivery, and payment records to the processor. Knowingly fraudulent, duplicate, or bad-faith disputes may justify project suspension or termination and lawful recovery of legitimately owed amounts. We do not impose an automatic chargeback penalty or treat every disputed payment as fraud.
We will account for any refund or reversed funds to prevent double collection. Nothing in these Terms prohibits honest reviews, imposes a fee for negative feedback, or requires you to transfer ownership of your review. We may address unlawful, clearly false, irrelevant, or privacy-infringing content through lawful means.
25 Prohibited work, refusal, and suspension
We may decline or stop work involving illegal activity, fraud, malware, phishing, copyright infringement, stolen materials, deceptive impersonation, unlawful products/services, or an unreasonable legal or security risk. We may also pause affected work for nonpayment, failed or reversed payment, missing information, nonresponsiveness, unresolved scope disputes, or a material breach.
Where practical, we will explain the issue and allow a reasonable opportunity to correct it. We may act immediately where continued work would create a material safety, security, rights, or legal risk. If the issue cannot reasonably be resolved, either party may terminate the affected project.
Payment is then accounted for under the Refund & Cancellation Policy based on legitimate work performed and permitted costs. Suspension or refusal does not entitle us to keep unearned payment without a lawful basis. We do not acquire a right to use disputed or unauthorized material simply because work has begun.
26 Service standard and warranty limitations
We will use reasonable care and skill to perform the agreed services and address a substantiated failure to meet the scope through an appropriate correction or other remedy. No portfolio example, informal suggestion, or estimate creates an additional guaranteed result beyond the agreement.
To the maximum extent permitted by applicable law, apart from our express commitments, services and deliverables carry no additional implied warranty of merchantability, fitness for a particular purpose, or uninterrupted/error-free operation. We do not guarantee that a website or platform will remain compatible with every future update or be immune from security threats. These limitations do not disclaim rights that cannot lawfully be waived, excuse fraud or willful misconduct, or eliminate our obligation to provide the purchased service.
27 Limitation of liability
To the maximum extent permitted by applicable law, Pixelalty is not liable for indirect, incidental, special, consequential, or exemplary damages, including lost profit or revenue, lost opportunities, or business interruption arising from the services, whether a claim is framed in contract, tort, or otherwise.
Subject to the exceptions below, Pixelalty’s aggregate liability arising from a particular project is limited to the amount actually paid to Pixelalty for the specific service giving rise to the claim. Amounts paid directly to independent third-party providers are not payments to Pixelalty. This allocation of risk is reflected in the project price.
These exclusions and the cap do not apply to Pixelalty’s fraud, intentional or willful misconduct, gross negligence, or liability that applicable law does not allow us to limit. They do not reduce an express refund obligation or any non-waivable consumer remedy. If the law does not permit a particular limitation, it applies only to the extent permitted.
28 Narrow customer indemnity
To the extent permitted by law, you are responsible for third-party claims and reasonable, documented resulting losses, damages, and legal costs to the extent caused by materials you supplied without sufficient rights, false factual claims you supplied, illegal customer content, your unlawful misuse of delivered work, or your violation of applicable law in connection with the project.
This obligation does not make you responsible for the portion caused by Pixelalty’s breach, negligence, or other wrongdoing. We will give reasonably prompt notice of a claim, allow reasonable participation in its defense, and take reasonable steps to limit losses. We will not agree to a settlement requiring an admission, payment, or non-monetary obligation from you without your reasonable written consent.
29 Events beyond reasonable control
Neither party is responsible for delay to the extent caused by an event beyond reasonable control, such as a natural disaster, serious infrastructure outage, governmental restriction, or comparable disruption that could not reasonably be avoided. The affected party should notify the other and take reasonable steps to reduce the impact.
We will discuss a revised schedule or practical alternative. If the disruption makes completion impractical for an extended period, either party may request termination and a fair accounting under the Refund & Cancellation Policy. This provision does not permit indefinite retention of payment for undelivered work or excuse amounts already legitimately owed.
30 Changes to services and these Terms
We may update future offerings, prices, and these Terms. The applicable version and agreed price for an existing order remain in place unless both parties agree to a change or a change is required by law. A website edit alone does not add retroactive charges or reduce an existing order’s rights.
The Last Updated date identifies this version. Material changes will be made available before they govern a new order, and we will seek additional acknowledgment where required. Keep the scope confirmation, receipt, and policy version associated with your purchase.
31 Florida law and resolving concerns
These Terms and the services are governed by the laws of the State of Florida, United States, subject to mandatory protections that apply to you and cannot be displaced by a choice-of-law clause. This provision does not require you to give up non-waivable rights under another applicable law.
We encourage a good-faith effort to resolve a concern through our contact page. If it remains unresolved, either party may use an appropriate court with jurisdiction, including an available small-claims process. These Terms do not require mandatory arbitration or waive any available jury-trial, class-action, regulatory complaint, or lawful payment-dispute rights.
32 Entire agreement, severability, and notices
These Terms, the applicable published service description, the Refund & Cancellation Policy, and the project scope and changes expressly agreed in writing form the service agreement. Prior discussions do not add a promised deliverable unless incorporated, but this does not exclude a legal remedy for fraud or misleading statements. The Privacy Policy separately governs our stated information practices.
If a provision is unenforceable, the remaining provisions continue to the extent lawful; the invalid provision is limited or severed only as the law permits. A failure to enforce a term immediately is not a permanent waiver. Notices and approvals may be exchanged through the project’s agreed written communication channel. A contractual notice method does not replace any formal service requirement imposed by law.
33 Contact Pixelalty
For project, scope, payment, rights, or policy questions, use Contact Pixelalty or message @pixelalty on Instagram. Include your name, service, and order/reference when relevant. Do not send full card numbers, passwords, or authenticator codes. You can return to the Pixelalty homepage at any time.